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Financial Reporting FAQs

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  1. How do I contact the WPS Medicare Financial Reporting department, and what issues can they assist me with?

  2. What questions will the Financial Reporting department not be able to assist me with?

  1. How do I contact the WPS Medicare Financial Reporting department, and what issues can they assist me with?

    The Part A Financial Reporting department is available to providers for help with the following issues:

    • Questions on how to fill out a request for electronic payments (EFT)
      Helpful Hints for Form CMS 588: Completing Your EFT Application are available on our Forms page.
    • Status request of an EFT CMS-588 that was sent
    • Check that was generated and mailed but not received
    • Stale Dated check information
    • Copy of a WPS paid check
    • Specific payment amount and check or EFT number
    • Amount and date of most recent HPSA payment
    • W-9 request form for payments to WPS
    • Copy or questions on a 1099
    • Status of a voluntary refund check that was sent to WPS over 30 days ago
    • Payment is not being received because of an invalid mailing address

    The direct phone number to the Financial Reporting department is (866) 734-1522 and is available Monday through Friday from 7:30 am to 3:30 pm CT.

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  2. What questions will the Financial Reporting department not be able to assist me with?

    For a list of departmental phone numbers, select the "Contact Us" in the upper right corner of the page. Then select "Phone Numbers" in the box for your state.

    Questions related to Audit and Reimbursement (A&R)
    • Cost Reports due and overdue
    • Receivable Offsets
    • Fund Withholds-to include 935 Withholdings and RAC Adjustments
    • Accounts Receivable information
    • Invalid overpayment was finalized
    • Interest applied in error
    Questions related to Provider Enrollment

    The WPS Medicare Provider Enrollment unit may be reached by calling (866) 734-9444 and can assist you with the following:

    • Cost and payment information for completing an 855A Application
    • Status of an 855A revalidation application
    • Status of a CHOW or CHOI application
    • Address change
    • Provider number is end dated but the address is incorrect and you are not receiving Medicare payments
    Questions that should be handled by Customer Service
    • All questions relating to specific claims
    • All questions relating to a specific patient
    • All questions relating to how a claim was paid or that a claim wasn't paid
    • All claim billing questions
    • Status of a duplicate remittance advice request
    • Questions about specific items on your remittance advice (Financial Reporting is unable to access or view both your RA and patient information)

    Duplicate Remittance Advice requests. Please see the Resources section of our website for instructions and guidelines for receiving duplicate remittance advices.

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Page Last Updated: Wednesday, 17-Apr-2013 15:08:04 CDT